Kyoto Snowflake Indoor Rug

Couristan provides a one-year limited repair or replacement warranty. Couristan warrants that their area rugs will be free from any material or manufacturing fault or defect which would prevent our area rugs from giving satisfactory service for a period of one year from the date of delivery. This limited warranty does not include the area rug’s serging or fringe and specifically excludes any damage to the area rug caused by normal or extraordinary wear and tear, commercial use, improper maintenance or any damage caused by factors not inherent in the area rug at the -time of purchase. Material and manufacturing defects will be determined by an Authorized Couristan Inspector. Couristan, at its sole discretion, will replace, repair, refund or give credit for the price of the area rug if a manufacturer’s defect develops under normal use during the warranty period. Couristan’s repair or replacement warranty does not cover certain inherent characteristics in area rugs. This warranty shall not apply to defects first notified to Couristan in writing more than one year after delivery.

Most Urbilis items may be refunded within 30 days of purchase. Please check your product's page for any return restrictions or potential restocking fees. Made-to-order items, custom orders, and items with requested drainage holes may not be returned. Refunds are provided with considerations to the original outbound shipping costs as well as the restocking fee, if applicable. For our full return policy, please visit our Customer Care page.